Which Official Korean Medical Tourism Office Should You Contact?

How are the official medical tourism offices in Korea divided by situation?

Into three: before you travel, while you are in Korea, and when something goes wrong. Each has different offices and different ways to reach them.

Names and addresses are as written in the Medical Korea list. The information system and the Medical Korea Information Center are not separate entries among the 36 sites, so what is said about them comes from their own pages as opened and read on 5 Oct 2026. The full list, with names in four languages, is in Official Medical Tourism Websites in Korea.

Which official medical tourism offices do you use before you travel to Korea?

Registered institutions are searched on Medical Korea's information system for attracting foreign patients. For immigration and visas, the list gives 2 official sites: Ministry of Justice Korea Immigration Service and Korea Visa Portal.

The search screen is inside the Medical Korea site, run by the Korea Health Industry Development Institute, and works by business registration number or by name. The steps and the legal basis are in How to Check if a Korean Hospital Is Registered for Foreign Patients.

K-Medical Tourism Institute could not confirm the types, conditions or periods of visas and does not state them. What is confirmed is only that these 2 sites are the official ones in the Medical Korea list.

Which official medical tourism offices help while you are in Korea?

The Medical Korea Information Center. Its phone line, +82-2-1577-7129, runs every day from 09:00 to 18:00 (UTC+9).

The services on the center's page include consultation on entry and exit visas, information on medical institutions, support for reserving medical services, consultation on medical complaints and disputes with support for transfer to the Korea Medical Dispute Mediation and Arbitration Agency, and consultation on illegal brokerage.

Under "Tourist help and interpretation", the list has 3 entries: KNPA(Korea Tourist Police); KTO (English, Japanese, Chinese); Bbb Korea (19 languages including English, Japanese, Chinese, Arabic, etc.). The 22 local governments and regional tourism bodies can be looked up region by region in Medical Tourism Offices in Korea by Region.

Which official medical tourism offices handle a dispute or unregistered solicitation?

Disputes over a medical accident are mediated by the Korea Medical dispute Mediation and Arbitration Agency, and reports of unregistered solicitation go to the report center listed as "illicit solicitation of international patients report center".

Mediation applies to foreigners as well as Korean nationals. The handling period is within 90 days of the day mediation starts and can be extended once, by up to 30 days. The basic fee is 22,000 won when the amount claimed is 5 million won or less.

When a report comes in, it is reviewed and passed to the local government with jurisdiction, which decides whether there was a violation and on any administrative action. For both mediation and reports, the outcome is decided case by case by the body concerned, and K-Medical Tourism Institute does not predict or promise results. The procedures of the two offices continue in Help for Foreign Patients in Korea.

Do the websites of the official medical tourism offices actually open?

When the 36 addresses in the list were opened on 5 Oct 2026, 32 opened. Of the rest, 1 had a changed path, 1 could not be verified automatically and 2 did not respond.

Of the 7 listed offices named in the situation table, 5 opened. The others were KNPA(Korea Tourist Police) ("Could not verify automatically"); Korea Medical dispute Mediation and Arbitration Agency ("Path changed (home page opens)").

"Path changed (home page opens)" marks a site where the address in the source did not open and the link was pointed to the home page of the same site. "Could not verify automatically" means the server answered but the automated check did not reach the final page, and "No response" means the server could not be located or refused the connection that day. In every case only that day's result was checked, and whether a site has been shut down is not known.

What should you keep in mind when using the list of official medical tourism offices?

The list is dated 29 Aug 2023, so department names and addresses may have changed since. Phone numbers and hours are as read on each office's page on 5 Oct 2026.

The source has no Korean names, and the Korean names in the Korean edition were rendered from the Japanese names. English names are printed as the source writes them, so some spellings and spacing differ from usual usage.

The list comes from "Medical Korea list of useful websites for medical tourism", published by the Korea Health Industry Development Institute on the Korean Public Data Portal. The source has no categories or regions; K-Medical Tourism Institute added them, and the link check is K-Medical Tourism Institute's own, made by opening each address.

K-Medical Tourism Institute does not recommend or refer hospitals. Its descriptions of the offices are taken from each agency's own page and are not a substitute for medical or legal advice.